Hear the example calls.

Ridgeline Plumbing and Heating, how can I help you?

My water heater’s leaking all over the basement floor. It’s getting bad.

Okay, that’s one we treat as urgent. Is the water still running, or has it stopped on its own?

Still going. There’s a fair bit of water down there.

Understood — I’m marking this as an active leak so it goes to the top of the list. Can I take your name and the address?

Dana Whitfield. 1140 Sycamore Court.

Thanks Dana. Sycamore Court is inside the service area. Rick has an opening tonight at 7:40, or first thing tomorrow at 8.

Tonight. Please.

Done — 7:40 tonight. After-hours call-out is $145, then parts and labor on top of that. Is 555-0142 the best number for you?

That’s the one.

You’re all set. I’m texting you the confirmation now, and Rick gets your address and what’s going on the second we hang up.